Don’t just smile and say everything’s okay if it’s not! Local staff will not understand ‘fine’ as anything other than just that – they will take you at entirely face value, making it hard for them to recognise a problem or to find a resolution. If something’s wrong, please be clear and specific, stating the problem, and then work calmly with staff towards a solution.
You can also speak to your Nasio representative at any time and we’ll ensure issues are resolved promptly.
